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User profile for user: larkin114
larkin114 Author
I just bought my max’s this summer. Recently, when I have called people while wearing them, they have complained that I sound muffled or like I’m really far away. Is there a way to troubleshoot this? It’s very inconvenient.
Posted on Oct 6, 2022 12:28 PM
Question marked as Top-ranking reply
User profile for user: nbotros
nbotros
User level: Community Specialist
Posted on Oct 8, 2022 5:29 AM
Hello larkin114,
Welcome to Apple Support Communities.Does the issue persist if you paired your AirPods Max with another device? Are you experiencing the same behavior if you record your voice? We're trying to isolate this issue further and see if it happens only during calls or when you play a recording of your voice as well.
To get started, let's make sure your AirPods are running the latest firnware:
About firmware updates for AirPods - Apple Support
Also, resetting your AirPods would be the next best step. Here's how:
1-First,charge themfor a few minutes.
2-If you're experiencing issues with your AirPods Max, you canrestart them. Press and hold the noise control button and the Digital Crown until the LED flashes amber.
3-You can also reset AirPods Maxto factory settings. Press and hold the noise control button and the Digital Crown for 15 seconds, until the LED flashes amber, then white.
4-After you reset your AirPods Max, you canconnect them to your iOS or iPadOS device, orconnect them to your Mac or other device.
How to reset your AirPods Max - Apple Support
We hope this information is useful. Kind regards.
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Question marked as Top-ranking reply
User profile for user: nbotros
nbotros
User level: Community Specialist
Oct 8, 2022 5:29 AM in response to larkin114
Hello larkin114,
Welcome to Apple Support Communities.Does the issue persist if you paired your AirPods Max with another device? Are you experiencing the same behavior if you record your voice? We're trying to isolate this issue further and see if it happens only during calls or when you play a recording of your voice as well.
To get started, let's make sure your AirPods are running the latest firnware:
About firmware updates for AirPods - Apple Support
Also, resetting your AirPods would be the next best step. Here's how:
1-First,charge themfor a few minutes.
2-If you're experiencing issues with your AirPods Max, you canrestart them. Press and hold the noise control button and the Digital Crown until the LED flashes amber.
3-You can also reset AirPods Maxto factory settings. Press and hold the noise control button and the Digital Crown for 15 seconds, until the LED flashes amber, then white.
4-After you reset your AirPods Max, you canconnect them to your iOS or iPadOS device, orconnect them to your Mac or other device.
How to reset your AirPods Max - Apple Support
We hope this information is useful. Kind regards.
Link
AirpodMax Muffled Microphone
