When the receiving bank returns an ACH origination, we will reverse the funds in/out of your account (depending on the type of transfer), and you will receive an email with the details of the return. Depending on the return, you may need to obtain additional information and originate the transfer again.
Insufficient Funds- When attempting to collect funds from a company or person, it is possible that the transfer is returned due to insufficient funds in the receiver's account. If this happens, you will want to originate your transfer a second time to collect funds. When setting up your second transfer, you will need to change the transfer description to begin with, "RETRY PYMT". Please be aware that you are only allowed two subsequent attempts after the initial insufficient funds return due to ACH rules.
Incorrect Account Number- Whether you are sending or pulling funds from a company or person, it is possible that the account number you entered could be wrong. If your transfer is returned for an incorrect account number, reach out to your receiver to obtain the correct account number, log in to online banking, correct the account number on the file, and originate again.
Account Closed- The account number you used to set up your transfer is a closed account at the receiving bank. If an ACH transfer is returned for this reason, you will need to reach out to your receiver to obtain a valid account number. You can then log in to online banking to update the account number and originate the transfer again.
Stop Payment- If your ACH transfer is returned for stop payment and you do not believe it should have been stopped you will need to reach out to your receiver to lift the stop payment at their bank. You cannot originate your transfer again until the stop payment is lifted.
When your ACH transfer is returned, you will receive an email notification the same day. Once you receive that notification, you have 180 days to submit your re-origination.
Log in to online banking and navigate to your ACH portal. On the main page of your portal, please locate the file that you need to re originate and click copy to the right-hand side. When the file opens, you will need to enter the effective date, edit any information if required (description, new account number, or routing number), and click complete ACH at the bottom of the page.
If you have questions regarding your ACH Origination, please reach out to the Cash Management Team at 781-783-1701.
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