Download your easy-read guide to the Access Facilities here.
As our accessible facilities are limited, we prioritise them for guests with long-term disabilities. Therefore, they are not generally available for those with temporary conditions, such as pregnancy or broken limbs. For any issues around access that arise on the day please go to the dedicated Access Customer Service Hub for assistance.
The Accessible Entrance
A dedicated Accessible Entrance for major ticketed events, this is a priority entrance for those with accessibility tickets only. Please note this is on the West of the site so may be a longer distance to travel depending on where you enter Hyde Park, however this entrance offers a hard standing path along the event perimeter and then inside the event to the Viewing Platform and Ground Level Viewing Area.
Please note that accessibility tickets can also enter via any of the general admission entrances, and there is a 1.2m wide or greater entrance lane at each.
Box offices
A lowered counter for wheelchair users will be available at the box offices. All box offices are located at the south of the site on Serpentine Road next to the Bandstand. A window at the box office will have an induction loop for those who use them.
Access Manager
Our Access Manager will be the main point of contact for all customer access queries and Is based at the dedicated Access Customer Service Hub, close to the Accessible Entrance. This will be clearly signposted on site and highlighted on the event map. The Access Manager will also be contactable on radio during the event.
Viewing Platform at The Great Oak Stage (Main Stage)
This raised platform is designed for wheelchair users and other impairment groups for whom the Ground Level Standing area is not suitable; and their PAs if required. This is only available when pre-booked, subject to availability and only valid with proof of disability.
Ground Level Viewing Area at The Great Oak Stage (Main Stage)
This is a hard standing area for disabled customers who wish to stand for the event, but need a less crowded area and/or the option of sitting for short periods of time. Please be aware that there will not be an unrestricted sight line of the stage when seated in this area, as seated there will be customers in front of the Ground Level Viewing Area who are likely to be standing up. This is only available when pre-booked, subject to availability and only valid with proof of disability.
Rainbow Stage presented by British Airways Viewing Platform
There is a raised platform at the Rainbow Stage presented by British Airways. Places on this platform are not bookable; they are unreserved and subject to availability. However, customers will need to have booked a Great Oak Stage Viewing Platform or Great Oak Stage Ground Level Viewing Area ticket to gain access to the Rainbow Stage presented by British Airways Viewing Platform.
Accessible toilets
Accessible Toilets are located at the Accessible Entrance, the Access Hub, the Rainbow
Stage Viewing Platform and the Welfare Area. These toilets will require a code which can be collected from the Welfare Points and Access Hubs. Additional accessible toilets will also be available onsite. For the most up to date information on the location of these toilets and how to access them, please visit the Access Hub or check the Accessibility section of the website.
Changing Places Unit
As in previous years, there will be a Changing Places Facility and hoist situated at the sanitation block nearest to the Viewing Platform/Ground Level Viewing Area.
Charging points for powered chairs
We advise customers to bring their own chargers, however Charging Points are available at the Main Stage Viewing Platform, the Rainbow Stage presented by British Airways Viewing Platform and at the Welfare Area.
Lowered counters
There will be lowered counters where possible at bars, merchandise stands, and some food outlets. Provisions will be made where lowered counters are not available.
Hearing (Induction) Loops
These are located at one of the Box Office windows, the Access Customer Service Hub, the Welfare Area, The Garden Entrance Ticket Upgrade desk and at limited bars locations. They will be identified by a sticker.
Merchandise
Merchandise can be produced in alternative formats within a reasonable time frame. Please email your request to [email protected].
Quiet space
This is a space that people can use when they need to get away from the crowd for a while. It is located in the Welfare Area in the North of the site.
Hidden Disabilities
We understand that not all disabilities are immediately apparent. If you would like support or advice inside American Express presents BST our Access Manager will be the main point of contact and is based at the dedicated Access Hub, near the entrance to the Accessible facilities. Or please contact us in advance with your questions via [email protected].
A dog spending area for assistance dogs
There is a spending area space reserved for assistance dogs, with water available for them as well. Our Access staff will be able to direct you to this space, near to the Main Stage Viewing Platform. Please speak to our staff if your dog is sensitive to sudden noises. If you are planning on bringing an assistance dog with you, please email your request within a reasonable time frame to [email protected].
Other questions around accessibility?
If you have other access requirements that are not covered by access to a viewing platform or area, please contact us in advance via [email protected] or call the Accessibility Booking + Information line on 0344 581 0909 (Opening hours are Monday-Friday, 9am-5.30pm. The phoneline is also open on weekend event days, 9am-5.30pm), and we shall make every effort to make a reasonable adjustment to meet your needs if possible.
If you are happy for someone to call you back within 24 hours please call 02077577853 and leave a voicemail with your name, contact number and summary of access query. Please note this call back service is for access queries only.
