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Frequently Asked Questions : Access Money
How Can I Register For Mobile Money?
- Self service (Any GSM phone)
- Simply dial *903# on your mobile phone and send.
- Type 1 to choose registration.
- Enter your First name, Last name, Sex, and Date of birth.
- You will be required to change your Default PIN (****) to your choice.
- At an Agent location or Access Bank Branch
- Request for a registration form from the agent or branch.
- Complete the form, read the terms and conditions and sign.
- Return completed form to agent/branch.
- The agent/branch will register your details.
- Once completed, your wallet will be activated and you will receive an SMS on how you can access your Mobile Money.
- You will be required to change your Default PIN (****) to your choice.
- How to Change your default PIN:
- You can change your PIN at anytime. Dial *903#
- Go to My wallet > PIN Change> Input Old PIN(****)> Enter New PIN> Confirm New PIN
What Happens if my Phone is Missing?
In the event you lose your phone, please call the Access Bank contact centre to block your wallet as soon as possible. You will be able to have access to your money whenever you recover your line.
Do all Mobile Phones Support Mobile Money?
Yes. Mobile Money can be used on any type of mobile phone.
Do I Need to Provide Documents Before I can Enrol for Mobile Money?
With basic details such as your First name, Last name, sex and Date of birth, you can get started on Mobile Money. However, you will not be able to effect transaction above three thousand naira (N3,000) at a time or thirty thousand naira (N30,000) per day. Customers who provide a valid ID and Utility bill can effect transactions of up to ten thousand naira (N10,000) per transaction and up to N100,000 per day. Account holders of Access Bank can perform transactions of up to N100, 000 per transaction and a cumulative of one million naira (N1M) per day.
Please note that account holders are required to visit an Access Bank branch to map their bank accounts before they can increase their transaction limits.
Are there any Transaction Limits on Account?
Yes, transaction limits apply to individual subscribers and agents according to Central Bank of Nigeria transaction limit.
Transaction Limit is as follows:
- Non banked – Minimum daily N3,000 - maximum daily N30,000
- Semi-banked – Minimum daily N10,000 – maximum daily N100,000
- Banked- Minimum daily N100,000 – maximum daily N1,00
Who is an Access Bank Mobile Money Agent?
An agent is an individual or business entity authorized by Access Bank to provide basic Mobile Money services to customers.
Who can be an Agent?
- Individuals
- Small Businesses
- Companies with large distribution networks
- Government Service Outlets e.g. Post Offices
What do Agents do?
Agents provide the following services:
- Process transaction such as deposit, withdrawal, bill payment and send money services
- Enrol customers onto the platform.
- Provide customer service and support to customers.
- Educate customers about Mobile Money services.
What do I Stand to Benefit as an Agent?
The following are the benefits of becoming Agent
- An opportunity to manage your physical cash volumes in the light of the new CBN regulations
- Increase traffic footfalls to agent premises and enable you to cross-sell your regular products and services
- Merchant fee waivers for purchases made using Mobile Money.
- Brand visibility in our various workshops and communication materials
How do I Identify an Agent?
An agent is identified by an Access bank Logo and a unique Agent Number prominently displayed at the Agent location. You can confirm an Agent Code by calling the Access Bank Contact Center or by visiting any of the Agent location
How do I Contact the Mobile Money Contact Center?
You can contact the Access Bank contact centre through:
- Email: [email protected]
- Phone: 012802500, 012712005-7
What Transaction Types Can I Perform Using Mobile Money?
- Buy Airtime (Topup)
- Send money to your loved ones
- Pay Bill (DSTV, PHCN and others)
- Pay Merchant
- Check Balance & Mini Statement
- Withdraw Cash from Agent or any of our ATMs nations wide
