About home - Lifeline Australia (2024)

Lifeline is Australia’s leading suicide prevention service. We are a national charity providing all Australians experiencing a personal crisis with access to 24-hour crisis support. We are here for you.

Our history

About home - Lifeline Australia (1)

Lifeline Founder, Reverend Dr. Sir Alan Walker

Lifeline was founded in 1963 by the late Reverend Dr. Sir Alan Walker.

Sir Walker had received a call from a distressed man who later took his own life. Determined not to let isolation and lack of support be the cause of more deaths, Sir Walker launched a 24-hour crisis support line. This service (13 11 14) now answers over a million calls a year from Australians in emotional distress or crisis.

Lifeline’s services are now made possible through the efforts of 1,000 staff and 10,000 volunteers, operating from over 60 locations nationwide.

Services and resources are provided through face to face, phone, text, and online mediums. Through our commitment to ensuring that no person in Australia has to face their darkest moments alone, we continue to work towards ensuring our services are available to any Australian who needs us at any time, and on any platform they feel most comfortable seeking our support.

An Australia free of suicide

To support Australians in times of crisis and equip individuals and communities to be suicide-safe.

"Australians are turning to Lifeline for support more today, than at any other time in our history. With more than eight Australians dying by suicide every day and Lifeline receiving a call every 30 seconds, our service is more important than ever."

John Brogden, Former Lifeline Australia Patron

Changing the conversation around suicide

As a thought leader in suicide prevention, Lifeline creates new knowledge, advocates for life saving supports and develops evidence-based programs to keep Australians safe.

Our guiding principles

Connection is fundamental to everything we do at Lifeline. We know it is through connection that we can find hope. Our Crisis Supporters are committed to listening to you without passing judgement. All crisis support contacts are confidential.

Inclusive

Non-judgemental

Confidential

Improving Lifeline’s Services

Our project to better support people who regularly call Lifeline

Our corporate governance

Centred around transparency and accountability, our governance framework underpins everything we do.

About home - Lifeline Australia (2024)

FAQs

About home - Lifeline Australia? ›

About Lifeline

What does Lifeline do in Australia? ›

We are a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. We exist so that no person in Australia has to face their darkest moments alone.

Who owns Lifeline Australia? ›

Lifeline Centres are owned and operated by affiliate member organisations of Lifeline Australia, some of which are wholly owned subsidiaries of the national group, and some of which are local branches of the Uniting Church in Australia.

What happens when you call Lifeline? ›

A TRAINED CRISIS SUPPORTER WILL:

Listen without judgment. Provide a safe space to discuss your needs, worries or concerns. Work with you to explore options for support.

Is Lifeline religious in Australia? ›

Regardless of your age, gender, sexuality, ethnicity, cultural or religious background we will listen to and support you.

What is the main purpose of Lifeline? ›

A lifeline is a fall protection safety device in the form of an open fence composed of wire and stanchions secured around the perimeter of an area to prevent accidental falls.

How does the Lifeline work? ›

With a simple press of your help button, worn as a pendant or wristband, you'll be quickly connected to a Trained Care Specialist 24/7/365. Hear a Reassuring Voice: A caring Trained Care Specialist, available 24/7/365, will quickly assess your situation and determine what help to send to you.

Is Lifeline Australia anonymous? ›

Can I speak to Lifeline anonymously? Yes – when you contact us, either by phone, text, or our online chat, you can do this without telling us your name or by using a pseudonym (a fake name).

Who is the parent company of Lifeline? ›

What Is Lifeline? Founded in 1974 by gerontologist Andrew Dibner, Ph. D., Lifeline was acquired by Royal Philips Electronics in 2006 and became Philips Lifeline. In 2021 it was acquired by Connect America, a company that offers connective care solutions, and is now known as Lifeline.

Is Lifeline reputable? ›

Why we reviewed Lifeline. Lifeline is one of the oldest, most well-known medical alert brands. Like many of the best medical alert systems, Lifeline offers at-home and on-the-go systems that connect to a 24/7 monitoring center. It is one of the only medical alert brands to offer an AARP medical alert discount.

Does lifeline charge? ›

Book an appointment by calling 1300 152 854 (Monday – Friday, 9am-5pm). Outside of these hours please call 13 11 14 if you need someone to talk to. Lifeline offers no-cost face-to-face, phone and video counselling appointments.

What is Lifeline good for? ›

Lifeline is an FCC program that helps make communications services more affordable for low-income consumers. Lifeline provides subscribers a discount on qualifying monthly telephone service, broadband Internet service, or bundled voice-broadband packages purchased from participating wireline or wireless providers.

Does Lifeline refund? ›

While we are confident that you will be happy with the quality of the Lifeline Classic merchandise, we cannot guarantee that an item will fit you. We will refund orders where a garment does not fit you. We will refund orders where an item has been mistakenly misrepresented by us.

Is Lifeline Australia free? ›

In these circ*mstances, Lifeline will disclose any identifiable and relevant information obtained during a Crisis Support interaction or conversation to emergency services. Calls to 13 11 14 from mobiles are free, this includes prepaid and post-paid customers.

What is the purpose of the Lifeline Australia? ›

Lifeline is Australia's leading suicide prevention service, formed through a partnership between 10,000 committed volunteers, our member centres, of which there are 41 located in communities around the nation and Lifeline Australia. Together, we provide the crucial moments of connection that bring hope and save lives.

Does Australia accept Christianity? ›

Australia is a secular country with a diverse migrant population and over 120 faiths, yet Australia has traditionally been a majority Christian-country. However, this dominant Christian identity appears to be shifting.

What does Lifeline Organization do? ›

40 years of providing free counselling services.

LifeLine Pretoria provides confidential, free counselling services to all members of the community who are in need. Trained counsellors who are skilled in the art of listening provide this service.

What is the purpose of the Lifeline activity? ›

The lifeline exercise is a prompt to begin to question the assumptions you are making, or that others are making about you. For this reason it can be helpful to find a peer with whom you are comfortable working on these issues to reflect with and ask probing questions of each other's experiences.

What is the work of Lifeline? ›

Lifebuoy's mission

Back in 1894, William and James Lever created Lifebuoy soap to 'make cleanliness commonplace'. What started off as a simple handwashing programme has evolved into a mission to improve people's hand hygiene and to advocate for better hygiene habits.

What kind of company is Lifeline? ›

California LifeLine was established by the Commission in compliance with the Moore Universal Telephone Service, Public Utilities Code § 871 providing discounted basic residential (landline) telephone services to low-income households.

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