BDO is an international network of public accounting, tax and advisory firms which perform professional services under the name of BDO. For the year ended 30 September 2023 BDO (Including BDO's exclusive Alliances) ) announced a total combined fee income of US$ 14 billion, representing a year on year growth of 10.2%. BDO public accounting, tax and advisory firms provide professional services in 166 countries, with 115,661 people working out of 1,776 offices worldwide.
Our vision is to be the leader for exceptional client service and this means a laser focus on quality in all of BDO’s countries and territories, in order to ensure the consistent delivery of exceptional service worldwide. For us, exceptional client service is based on five key components that define BDO today: client needs, communication, commitment, people and value.
Client needs
BDO works with clients listed on all of the world’s major stock markets and we are the adviser of choice for many of the largest private companies in each territory where we have a presence. We invest a great deal of time in getting to know our clients: building personal relationships so that we can anticipate their needs and offer genuine added value. We aim always to fulfil our clients’ complex needs, through a combination of in-depth local market knowledge and global industry expertise and technical skills.
Communication
Our top priority is to be clear, open and swift in all our communication. In practice, this means ensuring short lines of communication so our clients always know who to talk to. Our client teams, including our senior professionals, are easily contactable so their experience in offering in-depth industry expertise and commercially astute insights is readily available.
Commitment
Our constant drive towards achieving the high expectations of our clients is in our DNA. This means that every BDO firm is committed to providing the consistently high-quality service delivery to meet their clients’ needs. Our clients appreciate the outcome: efficient, constructive, workable and timely solutions, tailored to their particular needs.
People
In every BDO firm we employ experienced people and empower them to make a difference through top-class training, opportunities and reward. By providing the right environment for our people and the right people for our clients, we ensure a focus on the delivery of exceptional client service in all our firms. Our people are proud to work for BDO and this is clearly seen when they talk aboutour global organisationand their interaction with our global clients.
Value
At BDO, we believe that our new ideas and innovative thinking help clients achieve their objectives and contribute to their commercial success – now and in the future. The actionable advice we provide is backed by local and regional expertise, together with global experience. In our increasingly globalised economy that is an essential added value factor for every client’s business.
