38 Dave Reviews From Customers (2024)

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Dave FAQ Dave Reviews FAQs

Dave FAQ

What bank does Dave use?

Evolve Bank & Trust holds all Dave member deposits and issues Dave debit cards.

Is Dave FDIC-insured?

Yes, Evolve Bank & Trust, which holds deposits, is FDIC-insured.

Does Dave affect your credit?

A credit check isn’t required to open a Dave account. Dave can actually help you build credit by reporting your rent and utility payments to the credit bureaus. This service is free if you set up qualifying direct deposits.

How do I cancel Dave membership?

You can cancel your Dave membership by contacting the company by chat (using the app) or by calling the phone number on the back of your debit card.

Dave Reviews

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    How do I know I can trust these reviews about Dave?

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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    Page 1 Reviews 0 - 10

    Reviewed Sept. 12, 2024

    I have three fraudulent charges on my account. They tell me 3-5 days to get a virtual card and they were sending a new physical card FedEx. LIARS! I have my direct deposit and can't get my money. The fraud takes up to 45 days. I am beyond mad. I will post every single day.

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    RobertMiami, FL

    Customer ServicePunctuality & Speed

    Reviewed Sept. 1, 2024

    I have been on Dave a few months. Got A couple $125 loans. My car broke down and was late by a couple of days and paid them back. Now all I can for advance is $25. Their survey section worked for a while. Then started not paying for completed surveys. Or would not pay for original completed survey, send you to another one and not pay for that one either. There is a "we hate broken surveys" screen that pops up but after explaining over 20 times that I didn't get paid or the survey ended and sent me another survey.

    They never respond to about money they owe you while companies use our opinions to make millions for their algorithms. It's been weeks and not a single penny has been added to my account. I have over 50 screenshots showing I have to forfeit my reward or it will just stay on that screen till you do. Also since I was a couple days late all of a sudden I get get a single survey to load? Coincidence? Also be aware of the tip screen. They will take additional funds for charity if you're not careful. Gave them 1 star because it doesn't go any lower. Pay what you OWE for completed surveys, I can't be the only one this is happening to. Post on here if has I'd like know! I'll try and add some screenshots. Can't add them all. I have quite a few.

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    VickieSanta Clarita, CA

    Customer ServiceContract & TermsCoveragePricePunctuality & Speed

    Reviewed Aug. 21, 2024

    I started to use Dave and it was good but then Dave started to violate its loan agreements. I would sign a loan agreement since I get paid once a month, I would have the repayment date for the end of the month. I would take out a loan and then a week later money would be removed from my account to "settle" my account so then I would have to take a new loan to cover any shortages the unexpected removal of money from my account. This last transaction Dave took out my money a week after I took a loan out and then indicated they had sent me money on the same day and that I needed to pay at the end of the month.

    It has been 7 business days since Dave removed money from my account and allegedly on the same day sent me money for a new loan has happened, I owe Dave money that I did not receive and trying to resolve it through their chat is a useless endeavor and I have no recourse but to close my account and delete my banking info in hopes I don't have money removed from my account at the end of the month. Sucks, Dave starts out strong but then starts removing money early and unexpectedly forcing you to start a new loan so they charge more fees and potentially causing your bank account to come up short. I would not recommend Dave at this point; they are just ripping folks off especially if you get paid once a month. If you have any issues, there is no to little customer service to assist with you in resolving your issue(s). Beware.

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    DannyFort Worth, TX

    Customer Service

    Reviewed Aug. 13, 2024

    It’s impossible to get help or any type of customer service if you have any problems or questions. Customer service definitely is not something Dave cares about. I would NOT recommend using Dave for anything. I personally found a better place to go. One that has customer service.

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    GabrielPortsmouth, OH

    Customer Service

    Reviewed Aug. 7, 2024

    Absolutely abysmal lender, consumers are subject to unreasonable settlement dates, and they're not able to adjust to aforementioned settlement dates to align with their paycheck(s), or monthly benefit. Additionally, their customer service seems to be directly opposed to formulating a coherent reply beyond the canned responses they're allotted, and they're not willing to help the consumer with the issue I've described above. Do yourself a favor, don't utilize their services.

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    RaquelHilton, NY

    Customer ServiceContract & TermsSales & MarketingPrice

    Reviewed Aug. 3, 2024

    If I could put negative stars I would. Be informed you will need to jump through hoops to cancel Dave and continue to get charged their $1 fee over and over. I shouldn't have to go through several steps to get out of this ridiculous contract. Over time I'm sure the $1 per person adds up and they are basically scamming people who simply wanted to check out the service, and who thought they may benefit from it. Unfortunately I never used it, but continue paying although I did email and cancel.

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    RobertWashington, DC

    Reviewed June 3, 2024

    I never had a account with Dave because someone else was using my information with them to have an account in my name, tracking credit, etc. After a long process of proving I'm me and getting a fake account closed down then they tried to start charging me subscription fees for an app I don't have. Stay away, Far away!!

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    StaceyMiramar, FL

    Online & App

    Reviewed June 3, 2024

    I downloaded the app and tried to get a cash advance. I wasn’t approved so I closed and deleted the app. Now I see that they take $1 from my account. How do I contact them and get back my dollar. They are shady!!!

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    DennisOak Harbor, WA

    Customer ServiceSales & Marketing

    Reviewed June 2, 2024

    I joined hoping to receive advance. No wait a day??? I won't need it in 30 hours when my ss retirement will direct deposit $2000. Sorry don't need you now. Great idea but too good to be true. Nothing on the internet is trustworthy anymore. It's just a rerouting scam. No customer service in reality.

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    StanleyWaldorf, MD

    Customer ServiceStaff

    Reviewed May 27, 2024

    Stay away from Dave! Warning! When you call customer service it’s in another country! The representatives talk to you nasty and let you know there is nothing you can do about your missing money! They have $75 of mine for over seven days and I’m still fighting to get it back! I didn’t even buy anything! It shows pending.. but why???? I’m am contacting the Better Business Bureau! I only it’s only $75 but it’s my money. I never got a loan from them. It’s just pending!

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    38 Dave Reviews From Customers (2024)

    FAQs

    What percentage of customers will do business again if you resolve the complaint? ›

    91% of unhappy customers will not willingly do business with you again. Resolve a complaint in the customer's favor and they will do business with you again 70% of the time.

    How many customers leave after a bad experience? ›

    Making the customer journey hard

    According to Forrester Research, 63% of people will leave a company after one poor experience. That means out of every 100 people, 63 will leave a business. Think about that for a second.

    Should you generally respond to online reviews? ›

    Whether you're a business owner or a professional seeking feedback, the question often arises: Should you respond to every review… positive or negative? In short – yes – you should respond to every online review.

    Are customers willing to spend 31% more on a business with excellent reviews? ›

    Testimonials from existing clients can help potential customers connect with you and trust in your brand. This translates to increased revenue. Customers are likely to spend 31% more on a business with “excellent” reviews. 86% of people will hesitate to purchase from a business that has negative online reviews.

    What is the average percentage of returning customers? ›

    Although benchmarks vary from company to company, most ecommerce businesses have 25-30% percent returning customers. This is backed up by Alex Schultz, VP of Growth at Facebook who says, “If you can get 20-30% of customers coming back every month and making a purchase from your store, you should do pretty well”.

    What percentage of unhappy customers do not come back? ›

    Recent studies show 96 percent of customers will not complain, and 91 percent will simply never return.

    What percentage of reviews should you respond to? ›

    Businesses that reply to more than 25% of their reviews earn 35% more revenue on average. Responding to reviews is only really the beginning though. If you really want to prove to people that you're taking their opinions seriously, you need to take action.

    Should you respond to old negative reviews? ›

    Why responding to negative reviews is important. 📈 According to a study, 52% of consumers would do business with you if you responded to negative reviews. Another 57% won't use your business if it's your habit to ignore customer reviews. Because of this, ignoring bad reviews shouldn't be on your to-do list.

    How do you deal with bad online reviews? ›

    How to Respond to Online Reviews in a Way That's Representative of Your Business
    1. Respond Promptly. ...
    2. Take the Conversation Offline. ...
    3. Listen. ...
    4. Stay Poised and Professional. ...
    5. Share How You're Resolving the Issue.

    What do customers value most in a company? ›

    Customers want low prices because they want to pay less money. It is also necessary to have high-quality products, so customers feel they are getting their money's worth. Additionally, customers want quick service and good after-sales service, which often leads them to being loyal customers.

    Is it legal to reward customers for reviews? ›

    Soliciting reviews

    Some platforms and websites prohibit reviews from people with personal or financial connections to the seller, or who got an incentive for the reviews – even if the reviews disclose that connection or incentive. Others may allow incentivized reviews with an appropriate disclosure.

    Do customers care about reviews? ›

    95% of customers read online reviews before buying a product. Over nine out of ten customers (95%) read product reviews before they choose to purchase something. Additionally, 58% of these shoppers say they are willing to pay more for products that have good reviews.

    What percentage of business comes from repeat customers? ›

    A 5% increase in customer retention can boost profits by up to 75%. (Bain & Company) Almost 65% of a company's business comes from repeat customers.

    Do 83% of customers agree that they feel more loyal to brands that respond and resolve their complaints? ›

    In today's competitive market, providing outstanding customer service is essential for the success of SMEs. According to Khoros, 83% of customers agree that they feel more loyal to brands that respond and resolve their complaints.

    Are 93% of customers likely to make repeat purchases with companies who offer excellent customer service? ›

    93% of customers are likely to make repeat purchases with companies who offer excellent customer service. If the company's customer service is excellent, 78% of consumers will do business with them again even after a mistake. A good customer service experience heavily impacts recommendations.

    How likely are loyal customers to purchase again? ›

    Keep in mind, when you're marketing to a prospective customer, you only have a 13 percent chance of persuading them to make a purchase. However, things change when you market to a repeat customer. Repeat customers have a sixty to seventy percent chance of buying.

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