dotloop
June 23, 2021 | comments
Save Time Communicating With All Stakeholders Using These Email Templates for Every Phase of the Real Estate Transaction
Do you find yourself typing the same emails to clients every day? Or, worse, your clients aren’t reading them and missing important steps? Wish there was an easier way?
FREE DOWNLOAD: Grab the 19 Transaction Coordinator Email Templates to Go
Download this free resource which contains all 19 email templates you can copy, customize and use to speed-up client communications and transactions.
Download
Here, we’ve created 19 proven email templates — 9 on the listing-side and 10 on the buying-side — that you can copy and customize to help ease your everyday email communication and speed up transactions. Thanks to admin Brent Davies for his help with this content
Table of Contents
9 Listing-Side Email Templates
Welcome
Notification About Listing Online
Home Under Contract
Escrow Update
Survey
Title Commitment
Approaching Closing (Clients)
Closing
Approaching Closing (Buyer’s Agent)
10 Buyer-Side Email Templates
Welcome
Escrow and Title Co
Preparing for the inspection
Escrow Update
Utility and Service Providers
Title Commitment
Closing Details (to Clients)
Appraisal Order
Written Statement
Approaching Closing (Buyer’s Agent)
9 Real Estate Listing-Side Email Templates:EMAIL 1: Welcome
Send to: Selling Client
Subject Line: Thank You for Listing Your Property With Us
Dear [NAMES],
Please allow me to introduce myself. My name is [NAME], and I am the Transaction Coordinator who will be working on your listing with [AGENT’S NAME]. It is our goal to ensure that your closing runs smoothly and efficiently.
Throughout this process, you will be receiving several emails from me with updates, reminders and an occasional question. Your listing information has been shared with you through our digital transaction management software, dotloop. We will use dotloop to authorize any changes to your listing and to execute any offers.
Please don’t hesitate to reach out with any questions or concerns. I’m here to help.
Sincerely,
[TC’S NAME]
EMAIL 2: Notification About Listing Online
Send to: Selling Client
Send 24 hours after thank you.
Subject Line: Your Home is Live on the Internet
Dear [NAMES],
Congratulations, your home is officially listed and live on the internet! To view your listing, please click on this link [INSERT LINK].
To view your home on the MLS, please use this link: [INSERT MLS LISTING].
To view on Zillow, please use this link: [INSERT ZILLOW LISTING].
To view the guided tour, please use this link: [INSERT VIRTUAL TOUR].
I hope you find these resources helpful and informative as the buyer vetting begins. Please email me if there are any needed changes or corrections.
Sincerely,
[TC’S NAME]
EMAIL 3: Home Under Contract
Send to: Selling Client
Subject Line: Your Home is Under Contract!
Dear [NAMES],
Congratulations! Your home is under contract. Here is a timeline of the important events leading to your closing.
- Your Effective Start Date is [EFFECTIVE START DATE].
- Escrow Deposit is due to [TITLE COMPANY] by [ESCROW DUE DATE].
- Home Inspection is due by [INSPECTION DUE DATE]. You do not have to attend, but it is recommended that you do. A septic inspection, wind mitigation and/or a wood destroying organism (WDO) inspection may also be scheduled for the same time or separately if necessary.
- Title Commitment is due by [TITLE] from the title company. In this commitment, the title insurance company discloses to all parties involved in the real estate transaction any defects, liens and obligations that affect the property.
- Your Home’s Appraisal is due [APPRAISAL DUE DATE] and is initiated by the lender to ensure the loan value is supported by an appraised value. You will be notified when this is scheduled.
- The Loan Approval is due from the buyer’s lender by [LOAN APPROVAL DATE]. This signifies the buyer’s mortgage is approved for closing.
- Survey may be due before closing and will be ordered by the title company. We will let you know when/if this is scheduled.
- Final Walk-Through will be scheduled before the buyer’s closing. This usually occurs right before the buyer’s signing but sometimes happens the day before so they can see the property one last time before the purchase. Don’t forget to turn all utilities on for this walk-through.
If everything goes according to plan, then you will be closing on [CLOSE DATE].
You will be contacted soon by the closing agent at [TITLE CO NAME]. Please work with them on any information they might need to get you to the closing table on time.
A copy of your executed contract is available for you on dotloop. If you have any questions about this timeline or at any time along the process, please do not hesitate to reach out to [AGENT NAME] or myself. We are here to explain, advise and help!
Sincerely,
[TC’S NAME]
EMAIL 4: Escrow Update
Send to: Selling Client
Subject Line: Escrow Update
Dear [NAMES],
Just a quick note to let you know that the title company is in receipt of the escrow deposit. Please let us know if you have any questions or concerns.
Sincerely,
[TC’s NAME]
Part of a Real Estate Team?
Dotloop for Teams empowers over 2,600 teams with custom transaction templates, automated compliance, reporting and more. No more sharing login information.
Take a Look
EMAIL 5: Survey
Send to: Selling Client
Subject Line: [PROPERTY ADDRESS] Survey Due
Dear [NAMES],
Just a quick note to make you aware that [SURVEYOR’S NAME] will be out before [DATE] to conduct a survey of the property. There is nothing you need to do, but please be aware in case you see the crew or if little flags pop up in the yard outlining the lot.
As always, let us know if you have any questions or concerns.
Sincerely,
[TC’S NAME]
EMAIL 6: Title Commitment
Send to: Selling Client
Subject Line: Title Commitment Enclosed
Hello [NAMES],
Here is a copy of the title commitment for your review. This commitment reflects the title insurance company’s disclosure to all parties involved in the real estate transaction of any defects, liens and obligations that affect the property. There is nothing for you to sign, but you should review this information. If you have any questions or concerns with this report, please contact [THE AGENT].
Sincerely,
[TC’S NAME]
EMAIL 7: Approaching Closing
Send to: Selling Client
Send 2 weeks prior to closing.
Subject Line: Important Pre-Close Steps Enclosed
Dear [NAMES],
I hope you are doing well and getting excited for your closing in approximately 2 weeks. Here are a few last-minute details to consider:
Utilities: If you haven’t already done so, please make arrangements to have your utilities disconnected the day after closing. This will ensure everything is working for a final walk-through or in case of any unforeseen event at closing.
Move Out: Also, it is customary to move all belongings out of the property by at least the day prior to closing. Additionally:
- Please broom-sweep the property
- Wipe down all surfaces
- Discard all trash in a trash bin
- Remove all chemicals and/or pesticides (touchup paint is OK)
- Wipe down and clean appliances
- Please leave additional keys or entry devices with any manuals or special instructions in a drawer in the kitchen. (I will inform the buyer’s agent where they can find these items.)
In other words, please leave the home in the condition that you would expect to receive it if you were purchasing the property.
I have reached out to the buyer’s agent to set up a final walk-through. As soon as I receive that date, I will let you know.
As always, please let us know if you have any questions or concerns.
Sincerely,
[TC’S NAME]
EMAIL 8: Closing
Send to: Selling Client
Subject Line: Important Closing Information
Dear [NAMES],
Your signing will take place at [TITLE CO NAME]. They can be reached at [TITLE CO PHONE]. Their office is [LOCATED AT–DIRECTIONS].
You will need to bring:
- 2 forms of ID
- Driver’s license or state ID
- Social security card, passport, insurance card or voter registration card (credit cards are not acceptable)
- Voided check or at least your bank account number and bank routing number for wiring of your proceeds
Please do not hesitate to call or contact any of us if you have any comments, questions or concerns. We are here to help!
Sincerely,
[TC’S NAME]
EMAIL 9: Approaching Closing
Send to: Buyer’s Agent
Subject Line: Pre-Close Check-in on [ADDRESS]
Dear [NAMES],
As we approach the closing of [PROPERTY ADDRESS], we wanted to check in on a few details:
- Are we still on track for closing?
- When would you like to conduct the final walk-through?
Please let me know if you have any other questions or concerns.
Sincerely,
[TC’S NAME]
10 Real Estate Buyer-Side Email Templates:
EMAIL 1: Welcome
Send to: Buying Client
Subject Line: Congratulations and Welcome
Dear [NAMES],
Thank you for trusting us to lead your home buying experience. Please allow me to introduce myself. My name is [NAME], and I will be the Transaction Coordinator who will be working with you and [AGENT’S NAME]. We will work together to ensure that your homebuying experience runs smoothly and seamlessly.
Now that your contract has been accepted as of [EFFECTIVE DATE], here is a timeline of important dates to come:
Inspection is due by [INSPECTION DATE] (an inspection information email from me to follow).
Appraisal is due by [APPRAISAL DATE]. (This will be initiated by your lender.)
Loan Approval is due by [DATE]. (Your mortgage is conditionally approved and waiting for the underwriters to clear to close.)
Closing Day is set for [DATE].
If, for any reason, you feel that you will be unable to meet any of the deadlines, please let us know at least two days in advance, so we can take action to keep you under contract.
Throughout this process, you will be receiving several emails from me with updates, reminders and an occasional question. Your transaction documents will be shared with you through our digital transaction management system, dotloop. We will use dotloop to authorize any changes to your documents and contracts and to execute any offers.
Please don’t hesitate to reach out with any questions or concerns. I’m here to help.
Sincerely,
[TC’S NAME]
EMAIL 2: Escrow and Title Co
Send to: Buying Client
Subject Line: Escrow and Title Company Important Information
Dear [NAMES],
Please be informed that [POINT OF CONTACT] AT [NAME OF TITLE CO] will be handling your title at closing. It’s important that you’re aware of common wire fraud issues if you are wiring your escrow deposit.
IMPORTANT NOTICE: Never trust wiring instructions sent via email. Cyber criminals are hacking email accounts and sending emails with fake wiring instructions. These emails are convincing and sophisticated. Always independently confirm wiring instructions in person or via a telephone call to a trusted and verified phone number. Never wire money without double-checking that the wiring instructions are correct.
Alternatively, you may choose to use Earnnest, a safer, secure method of digitally sending the deposit funds through our transaction management software, dotloop. I can assist with this if you are interested.
Please don’t hesitate to reach out with any questions or concerns. I’m here to help.
Sincerely,
[TC’S NAME]
EMAIL 3: Preparing for Inspection
Send to: Buying Client
Subject Line: Preparing for Your Inspection
Dear [NAMES],
It’s time for your home inspection! This is an important part of the homebuying process and an opportunity for you to gain a thorough understanding of the condition of the property. A septic inspection, wind mitigation and/or a wood destroying organism (WDO) inspection may also be scheduled for the same time or separately if necessary. If at all possible, it’s important that you attend the inspections.
Here are a few inspection companies we would recommend. You may select any company you wish.
[INSPECTION CO 1 NAME, ADDRESS, PHONE]
[INSPECTION CO 2 NAME, ADDRESS, PHONE]
[INSPECTION CO 3 NAME, ADDRESS, PHONE]
Following the inspection, you will receive a written report, usually within a day or so. Feel free to contact us to discuss any concerns or issues that may arise.
Per the contract, your inspection period ends on [INSPECTION DATE]. Please schedule your inspection no later than 2 days before [INSPECTION DATE]. Of course, the earlier the better in case there are problems or concerns that need to be negotiated.
Let us know when you have your inspection scheduled and who you will be using so we can notify the Listing Agent.
As always, if you have any questions, comments or concerns we are more than happy to help!
Sincerely,
[TC’S NAME]
EMAIL 4: Escrow Update
Send to: Buying Client
Subject Line: Escrow Funds Received
Dear [NAMES],
Just a quick note to let you know that the title company is in receipt of your escrow deposit. Please let us know if you have any questions or concerns.
Sincerely,
[TC’S NAME]
EMAIL 5: Utility and Service Providers
Send to: Buying Client
Send toward the middle of the transaction.
Subject Line: Helpful Service Provider Information
Dear [NAMES],
We’re getting close! As we approach the close on your new home, we thought you would appreciate a list of local utility and service providers that might assist in helping you settle in seamlessly and without interruption to services.
For your convenience, many of these providers can also be found in dotloop under the “Trusted Service Providers” section.
Utilities:
Electric/Gas: [INSERT ELECTRIC/GAS UTILITY PROVIDER]
Internet Provider: [INSERT INTERNET PROVIDER]
Phone Company: [INSERT PHONE PROVIDER]
Waste Management: [INSERT WASTE MANAGEMENT CO INFO]
Third Party Service Providers:
HVAC: [INSERT HVAC CONTACT INFO]
General Contractor/Handyman: [INSERT POC]
Electrician: [INSERT ELECTRICIAN INFO]
Landscaping: [INSERT LANDSCAPING INFO]
Pool Maintenance: [INSERT POOL MAINTENANCE INFO]
Please don’t hesitate to reach out with any questions or concerns. I’m here to help.
Sincerely,
[TC’S NAME]
EMAIL 6: Title Commitment
Send to: Buying Client
Subject Line: Title Commitment Enclosed
Dear [NAMES],
Here is a copy of the Title Commitment for your review. This commitment is where the title insurance company discloses to all parties involved in the real estate transaction the defects, liens and obligations that affect the property you are buying. There is nothing for you to sign, but you should review it. If you have any questions or concerns with this report, please contact [THE AGENT].
Please don’t hesitate to reach out with any questions or concerns. I’m here to help.
Sincerely,
[TC’S NAME]
EMAIL 7: Closing Details
Send to: Buying Client
Subject Line: Preparing for Your Closing
Dear [NAMES],
I hope you are doing well and getting excited for your upcoming closing. Here are a few details to consider:
Your closing is expected to take place at [NAME OF CLOSING LOCATION] located at [ADDRESS] on [DATE OF CLOSING].
In preparation for the closing, you will want to schedule the utilities and services at your new address to activate the day after closing. Below are links to help you get these services set up:
Electricity – Power Company Hyperlink
Water – Water Company Hyperlink
Trash/Recycling – Trash/Recycling Services Hyperlink
Internet / Cable / Phone – Provider Hyperlink for homes address
Once you get your CD (Closing Disclosure) from your lender, you will need to wire your closing funds (if any) to the title company. This is the same place and same instructions that you used to send your escrow deposit.
Your closing will take place at [TITLE COMPANY] on [CLOSING DATE] at [CLOSING TIME], located at [TITLE ADDRESS] and they can be reached [TITLE PHONE].
You will need to bring 2 forms of ID with you: a driver’s license or state ID and a Social Security card, passport, insurance card or voter registration card are acceptable forms (Credit cards will NOT be accepted).
The last item is setting up a final walk-through. Typically, this is done the day before closing so you can take one last look at the property before you purchase it. Please let me know when you would like to set up your walk-through.
Please don’t hesitate to reach out with any questions or concerns. I’m here to help.
Sincerely,
[TC’S NAME]
EMAIL 8: Appraisal Order
Send to: Buying Client
Subject Line: Appraisal Order
Dear [NAMES],
I hope you are doing well. The Inspection Contingency has been removed. If it has not been done so already, we are ready to order the appraisal and will be reaching out to your lender.
Please don’t hesitate to reach out with any questions or concerns. I’m here to help.
Sincerely,
[TC’S NAME]
EMAIL 9: Written Statement
Send to: Lender
Subject Line: Written Statement Due
Dear [NAMES],
Just a friendly reminder that the written statement for [PROPERTY ADDRESS] is due on [LOAN FINANCE DEADLINE].
Please don’t hesitate to reach out with any questions or concerns. I’m here to help.
Sincerely,
[TC’S NAME]
EMAIL 10: Approaching Closing
Send to: Buying Client
Subject Line: Closing on [PROPERTY ADDRESS]
Dear [LISTING AGENT’S NAME],
As we are approaching the close date for [PROPERTY ADDRESS] on [CLOSE DATE], we wanted to make sure the sellers are still on track for closing. The buyers will be conducting their final walk-through on [DATE] at [TIME].
Please let me know if there are any questions or concerns.
Sincerely,
[TC’S NAME]
Top 3 Related Articles
FREE Real Estate Transaction Coordinator Checklists
Are you running compliance regularly? Keeping track of all the moving pieces throughout a transaction can be an organizational nightmare. These two free checklists will remove the complexity out of your compliance process.
Download the FREE Checklists
Top 5 Traits of a Great Real Estate Transaction Coordinator
Do you know what it takes to make a great transaction coordinator? Here are 5 top traits plus tips on how to measure a transaction coordinaor’s performance.
See Top 5 Traits
5 Things Transaction Coordinators Can Do on Behalf of Agents
Discover how transaction coordinators use dotloop for Teams to support agents throughout the transaction and create a superior client experience.
See 5 the Things
Prev ArticleNext Article